Privacy Policy

At Scoliimbav, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request a consultation or quote
• Contact us via phone or email
• Use our smart home services

This information may include:

• Name (first and last name)
• Email address
• Phone number
• Postal address
• Property details and preferences
• Service requirements and specifications

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Date and time of visits
• Referring website addresses

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Provide smart home consultation and installation services
• Respond to your inquiries and requests
• Schedule appointments and service visits
• Provide technical support and maintenance
• Process payments and manage accounts

Communication

• Send you service updates and important notifications
• Provide newsletter content and smart home tips
• Send promotional offers and marketing communications (with your consent)
• Respond to your questions and comments

Website Improvement

• Analyze website usage to improve our services
• Optimize website performance and user experience
• Conduct market research and analysis
• Develop new products and services

3. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent for newsletter subscriptions or marketing communications
• Contract: When processing is necessary for performing our services
• Legitimate Interests: For improving our services, website security, and business operations
• Legal Obligation: When required by law or regulation

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Payment processing
• Analytics and performance monitoring
• Smart home device manufacturers for warranty and support

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access
• Alteration or destruction
• Loss or theft
• Accidental disclosure

Our security measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Customer records: 7 years after service completion (for warranty and legal compliance)
• Marketing data: Until you withdraw consent or opt out
• Website analytics: 26 months maximum
• Email communications: As required for business records

7. Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right of Access

Request copies of your personal information and details about how we process it.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of your personal information under certain circumstances.

Right to Restrict Processing

Request limitation of how we process your information.

Right to Data Portability

Request transfer of your information to another organization.

Right to Object

Object to processing based on legitimate interests or for marketing purposes.

Right to Withdraw Consent

Withdraw consent for processing at any time where consent is the legal basis.

To exercise any of these rights, please contact us using the information provided below.

8. International Data Transfers

Your personal information is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

Supervisory Authority

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk

13. Definitions

For the purposes of this Privacy Policy:

• "Personal Information" means any information relating to an identified or identifiable natural person
• "Processing" means any operation performed on personal information, including collection, storage, use, and deletion
• "Data Controller" means Scoliimbav, which determines the purposes and means of processing personal information
• "Data Subject" means the individual to whom the personal information relates
• "UK GDPR" refers to the UK General Data Protection Regulation

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This Privacy Policy is effective as of January 1, 2025. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.