Terms of Service

Welcome to Scoliimbav. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. About Scoliimbav

Scoliimbav is a smart home technology company operating in Norfolk, UK. We provide consultation, installation, and support services for smart home devices and automation systems.

2. Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

3. Services

3.1 Service Description

We provide the following services:

• Smart home consultation and planning
• Installation of smart home devices and systems
• Configuration and setup of home automation
• Ongoing technical support and maintenance
• Training on smart home device usage
• System integration and optimization

3.2 Service Availability

Our services are primarily available within Norfolk and surrounding areas. Service availability may be limited by:

• Geographic location
• Technical feasibility
• Device compatibility
• Local infrastructure requirements

4. Website Use

4.1 Permitted Use

You may use our website for legitimate purposes, including:

• Learning about our services
• Requesting consultations or quotes
• Reading our blog and educational content
• Contacting us for support

4.2 Prohibited Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the website's functionality
• Copy, reproduce, or distribute our content without permission
• Use automated systems to access the website
• Provide false or misleading information

5. Quotations and Estimates

5.1 Quote Validity

All quotations and estimates are:

• Valid for 30 days from issue date
• Subject to site survey confirmation
• Based on information provided at time of quote
• Exclusive of VAT unless otherwise stated

5.2 Quote Accuracy

We strive to provide accurate quotes, but final costs may vary based on:

• Site conditions discovered during installation
• Changes to project scope
• Additional work requested
• Unforeseen technical requirements

6. Service Agreement and Payment Terms

6.1 Service Agreement

A separate service agreement will be provided for each project, detailing:

• Scope of work
• Timeline and milestones
• Payment terms
• Warranty information
• Specific terms and conditions

6.2 Payment Terms

Unless otherwise agreed:

• Consultation fees are due at time of service
• Installation projects require 50% deposit
• Final payment due upon completion
• Payment methods: Cash, Bank Transfer, or Card
• Late payment charges may apply after 30 days

7. Installation and Service Delivery

7.1 Site Access

You agree to provide:

• Safe and reasonable access to property
• Adequate working conditions
• Power and water access as required
• Secure storage for materials if needed

7.2 Installation Standards

All installations will be completed:

• In accordance with UK electrical regulations
• Following manufacturer specifications
• Using appropriate safety standards
• With proper testing and commissioning

7.3 Project Changes

Changes to agreed work scope:

• Must be agreed in writing
• May result in additional charges
• Could affect project timeline
• Will be confirmed before proceeding

8. Warranties and Support

8.1 Installation Warranty

We provide warranty on our installation work:

• 12 months warranty on installation workmanship
• Manufacturer warranty applies to devices
• Warranty covers defects in installation
• Does not cover damage from misuse or accidents

8.2 Technical Support

We provide ongoing technical support including:

• Phone and email support during business hours
• Remote assistance where possible
• On-site support (charges may apply)
• Software updates and configuration changes

9. Limitation of Liability

9.1 Service Limitations

Our liability is limited to:

• Direct damages arising from our negligence
• Maximum of the contract value
• Repair or replacement of defective work

9.2 Excluded Liability

We are not liable for:

• Indirect or consequential damages
• Loss of profits or business interruption
• Damages to existing systems or property
• Issues caused by third-party devices or services
• Force majeure events

10. Data and Privacy

10.1 Smart Home Data

Regarding data from smart home devices:

• You retain ownership of all device-generated data
• We may access data for support and maintenance
• Data handling complies with UK GDPR
• Third-party device privacy policies apply

10.2 Service Data

We may collect and use:

• Installation and configuration data
• System performance information
• Support and service records
• Anonymous usage statistics for improvement

11. Intellectual Property

11.1 Our Content

All website content, including text, images, logos, and designs, is our intellectual property and protected by copyright.

11.2 Third-Party Content

We respect third-party intellectual property rights and comply with manufacturer licensing requirements.

12. Cancellation and Termination

12.1 Customer Cancellation

You may cancel services:

• Up to 48 hours before scheduled installation
• Subject to cancellation fees for ordered materials
• With full refund if no work has commenced

12.2 Our Right to Terminate

We may terminate services if:

• Payment terms are not met
• Site access is unsafe or unreasonable
• Customer breaches these Terms
• Work cannot be completed as agreed

13. Dispute Resolution

13.1 Initial Resolution

We encourage direct communication to resolve any issues:

• Contact us immediately with any concerns
• We will respond within 48 hours
• Most issues can be resolved through discussion

13.2 Formal Disputes

If direct resolution is not possible:

• Disputes will be governed by English law
• Subject to jurisdiction of English courts
• Alternative dispute resolution may be considered

14. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government restrictions or regulations
• Supply chain disruptions
• Utility outages or infrastructure failures
• Pandemic or health emergency restrictions

15. Updates to Terms

We may update these Terms from time to time. Changes will be:

• Posted on our website with updated date
• Communicated to active customers where material
• Effective immediately upon posting
• Subject to your continued use constituting acceptance

16. Severability

If any part of these Terms is found to be unenforceable, the remainder will continue to be valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Scoliimbav.

18. Contact Information

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These Terms of Service are effective as of January 1, 2025. By using our website or services, you acknowledge that you have read and understood these Terms.